Who we are

Our website address is https://thegoldenmonk.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

We collect your email address and/or your phone number when you place an order. This information will only be used in relation to contacting you about updates on your order. We will not sell or distribute this information to any third party. Your data is stored securely in our database.

If you subscribe to our email list, we collect your email for future email contact about offers, promotions or news. We will not spam your email and you can unsubscribe at any time by clicking the unsubscribe link within the email. Email subscribers will only be sent emails relevant to thegoldenmonk.com.

How we protect your data

We store all customer data securely within our database. Customer information is encrypted and we have up to date security on our web hosting servers at all time. We employ a technician who monitors the website server as well as the software and plugins used on the website. We monitor all activity on both the server and website side. The whole website https://thegoldenmonk.com is secured via 256-bit SSL to ensure that any sensitive data submitted within any area of the website cannot be intercepted and interpreted. It is our top priority to ensure customer safety and to block any malicious attempts at data theft

What data breach procedures we have in place

Customer information such as email, phone numbers, names and addresses are stored within a MySQL database. Our technician keeps the MySQL database security up to date at all times. Additionally, we keep plugins and website integrations up to date to provide maximum protection from MySQL attacks and malicious loopholes that outdated plugins and software can cause.

Credit card and banking information are not stored on our servers. Sensitive banking information will never be stored on either our servers or website. This sensitive information is paused solely to the gateways provided. Employees of this website do not have access to this information or the interpretable transmission of it.

Employees do have access to customer accounts where personal information such as email, phone numbers, names and addresses are stored. The reason for this is so they can reset passwords, update addresses and access customer information relating to the order. We monitor our employee activity closely to ensure maximum safety for our users.

What third parties we receive data from

We may receive user information such as IP address and location from various analytics and tracking software. These tracking software use cookies to monitor web traffic activity for analysis. We currently use Statcounter, which is a popular web analytics tracking software. This information is stored within Statcounter.com securely and only our marketing team has access to it. The analytics software will only offer the IP and location of the IP address. Other personal information will not be shown in Statcounter. This information is used solely for this websites analysis of web traffic browsing activity and will not be used for any other purpose other than the analysis of browsing trends related to this website.

What automated decision making and/or profiling we do with user data

We use a website extension called Wordfence. Wordfence is a security extension on our website that profiles for suspicious and malicious users. Visitors may be blocked from the website accidentally if Wordfence detects unusual activity from an IP address.